Contacts for GPs
The Royal Perth Hospital (RPH) switchboard can be phoned on 9224 2244.
To speak with a specific doctor, ask the switchboard to put you through to paging and ask for the doctor by name or position. Ensure that you identify yourself as a GP when calling.
To contact specific departments in the hospital, including emergency and ophthalmology, refer to the service directory.
GPs seeking clinical advice for COVID-positive patients
East Metropolitan Health Service's (EMHS) GP Factsheet: Seeking clinical advice from EMHS for COVID-positive patients (PDF 170KB) provides general information on how general practitioners can access clinical advice for COVID-positive patients who live within the EMHS catchment, which comprises Royal Perth, Bentley, Armadale and Kalamunda hospitals and St John of God Midland Public Hospital. Please only contact these hospitals for patients who reside in the EMHS catchment area (PDF 400KB).
Acute management / referral of the hospital
Call the RPH witchboard on 9224 2244 to page the AAU Admitting Registrar.
Current inpatients and recent discharges
Call the RPH switchboard on 9224 2244 to page the AAU Ward Registrar.
Staff members in the Central Admission Services Area manage all Elective Surgical Waitlists. The co-ordinator can take calls from GPs, practice staff and patients with queries regarding patients on Royal Perth Hospital’s surgical waiting lists.
In some instances, it may be necessary to transfer the call to the specialty area concerned or to locate the patient's health record, investigate the situation and liaise with the appropriate staff before re-contacting either the GP and/or patient to inform of the situation.
Phone: 9224 3409
Please contact the Customer Service Department for assistance with GP complaints. The Customer Service Department manages this process to ensure a timely response.
To change practice details, contact the GP Notify Co-ordinator.
Contact us
Phone: 9224 1637
Operating hours
9am to 5pm
Monday to Friday
The Aboriginal Liaison Service is based in the Social Work department at Royal Perth Hospital (RPH). The service helps to improve communication between staff and Indigenous patients who attend RPH.
It has a role in patient advocacy and cultural interpretation for both patients and health professionals on a one-on-one basis in the Emergency Department and Renal Unit.
Liaison officers work with outside service providers to support the needs of patients after discharge. The GP Liaison also supports and lobbies for services that are aimed at improving the health of Aboriginal people.
Aim
- To work with the Aboriginal community to promote the delivery of culturally appropriate health care to Aboriginal people accessing the RPH Emergency Department.
- To improve the interaction of hospital and community-based health services for Aboriginal people access the RPH Emergency Department.
Objectives
- Provide support services for Aboriginal people presenting to the Emergency Department that are culturally appropriate to the Aboriginal community
- Promote the appropriate use of the Emergency Department, GP and Community health services by Aboriginal people
- Improve the effectiveness of communication, discharge planning and patient education for Aboriginal patients accessing the Emergency Department
- Improve the effectiveness of communication between community-based services and the Emergency Department
Contact us
Liaison GP (Aboriginal Health): Marianne Wood
Phone: 9227 1631
The Hospital Liaison GP is a practising GP based at Royal Perth Hospital for 10.5 hours per week. The Hospital Liaison GP works closely with the Aboriginal Health Liaison GP.
The Hospital Liaison GP works on system issues to improve patient care as they move between Royal Perth Hospital and care in the community in collaboration with the WA Primary Health Alliance (external site), and consults with other primary health care agencies, the Department of Health and other Hospital Liaison GPs regarding GP/Hospital interface issues.
Objectives
- Provide a General Practice perspective on patient care at RPH
- Assist communication between the hospital and GPs with regard to patient care
- Represent General Practice in strategic planning and policy development within the hospital
- Participate in the development of collaborative initiatives involving the hospital, General Practice, WA Primary Health Alliance and other health care agencies
- Liaise with WA Primary Health Alliance and the GP community on issues pertaining to the hospital / GP interface
- Develop a perspective of Hospital / GP related issues at a state and national level.
To provide feedback about GP interaction with Royal Perth Hospital, contact the Hospital Liaison GP. Your feedback is much appreciated, vital to achieving improved patient care and communication.
Contact us
Hospital Liaison GP: Dr Jacquie Garton-Smith
Phone: 9224 3261
Email: jacquie.garton-smith@health.wa.gov.au
Queries from General Practitioners (GPs)
To ensure prompt action, queries from GPs regarding a patient or clinical service should be directed to the relevant specialty registrar or consultant in the first instance. They may be contacted via hospital switchboard on 9224 2244. The Liaison GP generally handles queries from GPs when the registrar or department has not been able to assist.
Queries from patients or relatives
The Liaison GP is unable to take queries direct from patients or relatives. These should be directed to the relevant department or Customer Liaison Office on 9224 1637.
Operating hours
9.30am – 2.45pm, Monday and Thursday (subject to change to accommodate meetings)
Urgent outpatient referrals
- For urgent outpatient referrals contact the Registrar or Consultant of the specialty team via the switchboard.
- Fax referral information to the fax number provided.
Non-urgent referrals
Contact: Central Referral Service
Fax: 1300 365 056
Email: centralreferralservice@health.wa.gov.au
MMEx Secure Messaging: central@mmex.gsmhn.com.au.
For more information about RPH's outpatient processes, please visit the outpatients page.
Royal Perth Hospital and Bentley Health Service routinely uploads discharge summaries, outpatient letters and pathology and imaging results to the patient’s My Health Record where they have one and have not withdrawn permission to upload.
If possible, please check the My Health Record first before requesting records.
Health Records Management Department
Phone: 9224 2071
Email: RPH.InfoCentre@health.wa.gov.au
An emailed request from a practice email address is preferred, although a faxed request on the GP practice letterhead is also acceptable. The request must include:
- full patient name
- date of birth
- medical record number (if known)
- information requirements
- patient signature (not required if the requesting practice is listed on RPH systems as the patient's current GP)
- please attach a scanned signed authority on practice letterhead if emailing
- if emailing, a comprehensive email signature which includes the practice address, phone number and website (if applicable) to validate the request
- email address the information should be sent to, if not the requestor’s email – this must be a practice email. Please note documents will only be able to access and download by the email address that the documents are emailed to. This cannot be forwarded to another staff member in the practice to download it on your behalf.
For urgent patient information contact the consultant, registrar or resident of the team that has been caring for the patient.
RPH Health Information Management Services only deal with heath record requests from other health professionals and services. Please DO NOT send referrals or other queries to them, as this may delay care. Please direct patients enquiring about their medical records to Accessing Health Records.
Pathwest Biochemistry, Haematology and Coag
Phone: 9224 2422
Microbiology
Phone: 9224 2444
Immunology
Phone: 9224 3361
Histopathology
Phone: 9224 2466
ECG / Exercise tests
Phone: 9224 2031
Echocardiogram
Phone: 9224 3290
Imaging Services
Phone: 9224 2125 or 9224 1087
Fax: 9224 2912
Gastroscopy / Colonoscopy
Phone: 9224 3348
To check or update your practice details or enrol for electronic or faxed discharge summaries and outpatient letters, please email RPH.GPN.Coordinator@health.wa.gov.au, telephone 9224 3673 or fax 9224 2348 and provide the following information:
- your Practice details (including Practice name address, phone, fax)
- a list of all current GPs at your practice including their provider numbers
- your practice’s EDI code for secure electronic transmission, which can be obtained from your secure messaging provider.
Once updated, your new practice contact details will be available to other public hospitals in WA excluding some public-private hospitals which use different systems.
Please note that GPs and Practices are responsible for ensuring their details are correct and ensuring fax machines or computer systems provide adequate privacy after transmission.
"GP Notify” (the system RPH used to send GPs automated notifications about their patient’s admission, discharge or death by fax or email) is no longer operational. Manual death notifications are being faxed to the patient’s GP and other communications such as discharge summaries or outpatient letters are NOT affected by GP Notify being out of action and continue as usual.
Contact us
Phone: 9224 3673
Fax: 9224 2348
Email: RPH.GPN.Coordinator@health.wa.gov.au