Compliments or Complaints
Royal Perth Hospital is committed to providing high quality health care.
We invite you to tell us what we have done well or how we can improve the services we provide.
There are a number of ways to provide valuable feedback.
Talk to someone now
- Talk to the staff caring for you or ask to speak to the person in charge.
- Contact our Patient Experience Department on Monday to Friday from 8am to 4pm on 9224 1637
- Send an email to RPBG.Feedback@health.wa.gov.au
Share your story
- Complete a survey if you are asked to do one.
- Share your story on the Care Opinion website.
- Ask staff to give you a feedback form to complete on paper
- Use our online contact us form and select compliment or complaint under enquiry category.
- Leave a note in one of our suggestion boxes.
Help us help you
- Ask staff if you need help with language, interpreting or accessibility.
- Become a Consumer Representative or Volunteer by sending an email to rpbg.feedback@health.wa.gov.au
- For further information, visit the Volunteering page.
Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.
Complaints for reporting staff or public misconduct, breaches of the WA Health Code of Conduct and other unacceptable behaviour can be raised, investigated, and action taken, where appropriate.
Contact:
- WA Health at EMHS.Integrity&Ethics@health.wa.gov.au.
- Corruption and Crime Commission
- Public Sector Commission
Additional assistance
Mental Health Advocacy Service
Phone: 1800 999 057 or 6234 6300
Email: contactus@mhas.wa.gov.au
Postal Address: Reply Paid 84455, West Perth WA 6005
Office location: Unit 6, 18 Harvest Terrace, West Perth
Living Proud: LGBTIQ+Community Services