Visiting Times

From Monday, 15 August 2022, the visiting hours will change to 10am to 7pm, seven days per week.

Changes to visiting arrangements

In line with other public hospitals throughout Western Australia – Bentley Health Service has introduced new visiting arrangements. These changes have been informed by statewide guidance.

These are effective from 15 August 2022 and mean that:


  • Any patient attending Bentley Hospital for a clinic appointment or booked admission must now undergo a risk assessment on arrival which may include Rapid Antigen Testing (RAT).
  • For planned admissions, please aim to arrive 30 minutes before your appointment.
  • We encourage you to perform a RAT test from home on the day of your appointment and bring photographic evidence on your phone.
  • If it is difficult for you to RAT at home we can assist you on arrival.
  • The results of this risk assessment will assist staff in determining whether your appointment or procedure will go ahead or whether it is rebooked for another date.
  • Please note vaccination restrictions do not apply to patients accessing the hospital for treatment. Healthcare is available to all patients – regardless of vaccination status.
  • Please call the hospital on the contact number provided to you in your appointment letter if any of the following apply:
    • you have had COVID-19 in the last 4 weeks
    • you have tested positive for COVID-19 between your booking date and appointment date
    • are currently unwell with any of the following symptoms – fever, dry cough, shortness of breath, fatigue, loss of taste and or smell, diarrhoea, headache, sore throat, muscle aches, runny nose, chills, vomiting
    • you have been told to isolate by WA Health.


  • Patients may have two visitors at a time during designated visiting hours.
  • While a patient may have more than two visitors per day, only two are permitted in the hospital at any given time.
  • Permitted approved visiting hours are:
    • 10am to 7pm
    • seven days per week.

Special Circumstances:

For visitors who are deemed essential, visits can be outside of the standard visiting hours or exceed the two visitor cap. An essential visitor includes the following:

  • nominated labour support person
  • nominated parent/guardian of an admitted child (including a neonate/start of life)
  • nominated guardian/carer for a patient living with a disability
  • support person for someone who is critically ill
  • one end-of-life support person
  • a maximum of one accompanying visitor into the Emergency Department
  • up to two visitors per patient in an emergency circumstance (not all emergency department presentations).

Essential visitors can remain with the patient outside of standard visiting hours.

Visitor Screening Process

Anybody wishing to enter Bentley Hospital as a visitor must now:

  • use the QR code on display and complete the screening survey and register your visit when presenting to the check-in desk
  • if you are unable to use the QR survey present to the check in desk and staff will support the screening process
  • bring photographic evidence of a RAT test done at home on the day of your visit if visiting a vulnerable patient or cohorted high-risk area
  • high-risk cohorted areas can include some areas of Mental Health
  • if it is difficult for you to RAT at home we can assist you on arrival
  • have proof of double vaccination or proof of exemptions, as you may need to show upon request by a relevant officer or member of staff
  • wear a surgical face mask at all times while on hospital premises. If you are wearing a cloth mask, a surgical mask will be provided
  • adhere to public health measures, including physical distancing of 1.5 metres and hand hygiene
  • if you meet these requirements, you will be issued with an armband which you must wear for the duration of your visit.

For all patients and visitors at Bentley Hospital it is important that you:

  • allow extra time for your visit or appointment and plan well in advance
  • make sure you understand the hospital entry requirements
  • be prepared to show your appointment letter on arrival
  • follow the signage displayed on site and the direction of staff for entry and exit points
  • note that current arrangements are subject to change at short-notice based on updates to public health guidelines.

We acknowledge the inconvenience of these new measures but ask that you remain patient and courteous to our staff as they strive to keep you and your loved ones safe.

Abuse of our staff will not be tolerated.

Changes to visitor and patient access

Bentley Hospital has introduced the new measures above to reduce unnecessary foot traffic through our hospital. This involves reducing the number of entry and exit points and introducing welcome officers to make sure only staff, patients and visitors are entering.

Last Updated: 15/08/2022