Your hospital stay

At Royal Perth Hospital we are committed to a philosophy of providing the highest standard of service and care to all patients. We aim to be considerate, courteous and respectful to our patients and their carers, as well as to each other.

We are here to help you and are dedicated to providing the best possible care during your stay. Please ask a member of staff if you have any queries, require assistance or need further information.

The information in this section will help you become familiar with our hospital before your stay with us.

Admission and discharge

It is sometimes hard to know what to expect when you are coming into hospital. The following information will be helpful for planning your admission and discharge.

Admission

When you arrive, go to the Admission Centre on Level 2, North Block at the scheduled time. You will need to advise the Admission Centre staff if you have been hospitalised in the last seven days or been admitted to a hospital outside of Western Australia within the past 12 months.

What to bring

Please be sure to bring with you:

  • your admission form
  • your Medicare card and your private hospital insurance card, if you have one
  • details of your employer and the date, time and place of your accident, if you are covered by Workers’ Compensation or the Motor Vehicle Insurance Trust
  • the name and address of your GP
  • emergency contact details of your next-of-kin
  • any medications you may be taking
  • any x-rays or scans that may be related to your condition
  • pyjamas or nightgowns, dressing gown and slippers (non-slip sole), as it is important for footwear to be worn at all times
  • personal toiletries such as soap, toothbrush, toothpaste, comb, shaving kit and tissues
  • a small amount of money for items such as newspapers, magazines, telephone calls and to hire a television.

Please do not bring jewellery, other valuables or excess cash to hospital, as we will not be responsible for any loss of valuables or cash kept in the ward.

Discharge

During your stay, your doctors and nurses will let you know how long they think you will be in hospital.

Even before this happens, we believe it is in your best interest to start planning for your discharge and after-care as soon as possible.

If you think you will need support at home, please talk to our staff so we can arrange the required support ahead of time.

The official discharge from the ward is 10am. Family and friends can assist by organising transport ahead of time.

Once you are ready for discharge, you may be transferred to a comfortable Transit Lounge on Level 3, South Block to wait for your relative/carer or friend to collect you.

Before leaving the ward, please make sure you collect any private x-rays/scans or medications and confirm if you have any follow-up appointments. Also, ensure you collect all of your personal items.

Contact details

Phone: 9224 2244
Fax: 9224 3511

Bringing food from home

Bringing in food from home is a lovely way to show a patient that you care for them. Whether it be culturally appropriate food, snacks, or their favourite family meal this can assist the patient to increase their food intake and lift their spirits.

It is important that food brought in for patients has been prepared, transported, stored and reheated safely to prevent food poisoning. When people are in hospital their immune system is lowered and they are at a higher risk of getting food poisoning.

To find out more information, download the Bringing Food from Home – Patient Information brochure (PDF 1.4MB).

Call and Response Early (CARE)

Call and Respond Early (CARE) is a way of allowing patients, or their families and carers, to call for rapid assistance when they feel the healthcare team has not fully recognised changing health conditions.

We understand sometimes patients, their families and carers notice subtle signs of deterioration before our healthcare teams. We encourage patients, families and carers to have a voice and be involved in the delivery of the health care they receive.

Making a CARE call

There are three simple steps to raise assistance:

Step 1: Nurse/midwife/doctor

Use the call bell or go to the nurses’ station to speak to the nurse, midwife or doctor about your concerns.

Step 2: Nurse/midwife in charge

If you are still concerned, ask to speak to the nurse or midwife in charge of the shift.

Step 3: CARE call

If you think it is urgent or remain concerned and feel you have not received an appropriate response, call 0437 313 925. If you need access to a phone, please speak to staff.

You will need to have the following information ready:

  • name of patient
  • reason for the call
  • ward and room number (if known).

The senior nurse will respond to your call and visit you on the ward where they will make a full assessment of the situation. They will also liaise with the treating medical team and other health care providers, as required.

The CARE call should only be used when you feel the healthcare team is not responding to worsening health concerns.

If you would like to report other concerns, like catering, parking or housekeeping, please speak to the nurse or midwife in charge of the shift. They will be able to offer advice on how to address these concerns.

For more information, download the CARE brochure (PDF 1MB).

Feedback

Royal Perth Hospital is committed to providing high quality health care and we would like you to tell us what we have done well or how we can improve the services we provide.

There are a number of ways you can provide us with valuable feedback (PDF 530KB).

For more information, visit the Compliments and Complaints page.

Patient Information Guide

Royal Perth Hospital (RPH) is Western Australia’s longest serving hospital and is renowned for contributing to innovation and excellence in patient care and medical research.

Our dedicated team of health care professionals and patient support staff provide exceptional care and are committed to providing safe, high quality and efficient services to our patients. Together with our 500 volunteers, we provide Western Australians with a supportive and compassionate service.

The Patient Information Guide (PDF 1.8MB) provides information about what services and amenities are available for patients and visitors.

If you require further information please contact the hospital on 9224 2244.

Resources

Patient Safety Card

There are eight simple steps you can follow to keep yourself safe during your hospital stay. Take a look at our patient safety card (PDF 800KB) for an explanation of each step.

Patient First Resources

Patient services

We are able to offer patients and their families a range of services that will help meet their special needs. In many instances, we are able to provide specially trained staff members to assist you and your family.

Language services

We are able to offer patients and their families a range of services that will help meet their special needs. In many instances, we are able to provide specially trained staff members to assist you and your family.

We provide a professional interpreting service. As trained professional interpreters, our translators are bound by their Code of Ethics. This means that they are impartial and deliver a confidential service.

Interpreters are available to attend on-site and via telephone. If you require an interpreter, please advise the nursing staff or the ward clerk.

Visit the language services page for more information.

Multicultural services

We have a range of services designed to meet specific cultural needs such as language, dietary and religious requirements. If you have needs related to your culture, please mention this to the staff caring for you.

Pastoral care services

The Centre for Pastoral Care and Clinical Pastoral Education is dedicated to providing spiritual care for patients, their families and our staff.

Chaplains from various Christian denominations visit patients regularly as part of their on-going ministry within our hospital and respond to specific requests. Representatives from other faith traditions are available on request.

Interdenominational Chapel is located on Level 3, North Block.

A Muslim prayer room is located on the ground floor of Ainslie House.

Our chaplains visit all wards on a regular basis and pastoral care is offered to both patients and their families.

Patient support services

Cleaners, mailroom and housekeeping staff are important members of our team. These dedicated workers help our hospital maintain its high standards of patient care and cleanliness. These workers are committed to working with all sections of the hospital to improve the quality of patient care.

Social work services

If you have personal, practical or family matters that are causing you concern, you can ask to see a Social Worker for advice or assistance. The social workers are able to offer advice on a wide range of issues including financial matters, compensation, accessing legal help, accommodation, childcare, transport, home help and support, counselling and bereavement.

Visit the social work page for more information.