Outpatients

Outpatient clinics operate to provide healthcare to patients who require an examination or treatment, but who are not required to stay in hospital overnight. Royal Perth Hospital (RPH) receives over 115,000 referrals and provides over 330,000 outpatient appointments each year.

The majority of RPH outpatient services are located in the Outpatient Department in O Block, Goderich St. Additional outpatient services are also provided within speciality areas in the main hospital A block, floors 2-11.

Visit the outpatient clinic locations page for maps and directions to the various clinics.

Visit ‘Our services (health.wa.gov.au) to view all the specialties available at Royal Perth Hospital and ‘how to refer’ to us.

To be seen at RPH Outpatient Clinics, all patients need a referral from your GP, specialist or community health care provider. The referral provides written information including your details, history and information on what consultation or care you need. Patients may also be seen for continuing care after being discharged from hospital.

All referrals are reviewed by the speciality Doctors and assigned a priority based on the information provided, which decides when appointments are made.

For more information on your referral you can check acceptance and priority category using Manage My Care (external site). It may take up to a week after the referral has been sent to appear.

Manage My Care

Manage My Care (external site)gives you and those you care for more access to outpatient appointment and referral information than ever before.

Key features:

  • Easily see your outpatient appointments and referrals 24/7
  • Update your contact details (e.g. address, next of kin and phone numbers)
  • Request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties
  • Access information about your appointment and hospital visit.

Manage My Care can be downloaded as a free app from the Apple Store or Google Play, or by visiting HealthyWA (external site).

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

Is a phone or video outpatient appointment suitable for you?

Telehealth video or phone appointments are beneficial for patients who are looking to save time, travel and costs. Use this checklist (PDF 310KB) to see if a phone or video appointment is suitable for you, and check out the latest Telehealth video below.

Please discuss with your health professional if you would like to have a Digital/Telehealth appointment.

Video Call

Video Call allows you to access your healthcare provider at Royal Perth Hospital (RPH) using a computer, smart phone or tablet device on the internet. The quality of the review is the same as visiting a doctor in the clinic.

The following options are available:

  • Video call appointment at your place of residence
  • Video call appointment from a regional hospital closer to home
  • Telephone appointment

These appointments are confidential and secure. The staff at RPH will assist you to connect using your home/work computer, smart phone or tablet device via the internet. The Video Call is not recorded, however the doctor will make notes in your medical record.

Video call is available for all specialities at RPH. Some clinics are for procedures, investigations or require physical examinations. In these clinics we will need to see you in-person.

What to bring

When an outpatient appointment has been arranged, it is patients should bring to hospital or have available for telephone or video call appointments:

  • Your appointment letter or access to the appointment information within the Manage My Care app
  • Medicare card
  • healthcare card, pension card, safety net record
  • a list of current medications (including creams, eye drops and over the counter medications)

copies of any private tests that have been undertaken regarding your illness, including xrays Always keep your contact and General Practitioner (GP) details up to date by advising Outpatient Direct of any changes on 1300 855 275.

Patients are also advised that wait times for outpatient appointments can vary.

Changing contact details

If any of your contact details have changed (address, telephone number), advise clinic staff or Outpatient Direct on 1300 855 275 as soon as possible.

It is important to keep your contact details up to date as the majority of appointment notifications will be sent in the mail or you may receive a phone call or text message from us. SMS reminders are also sent to your mobile telephone.

Also keep your General Practitioner (GP) details up to date by advising Outpatient Direct of any changes on 1300 855 275.

Questions to ask at your medical appointment

To help you make the right decisions about your health care, there are a number of useful questions (PDF 528KB) to ask at your medical appointment. These questions guide you on what to ask your doctor to ensure you get the care that is right for you.

  1. Do I really need this test, treatment or procedure?
  2. What are the risks?
  3. Are there simpler safer options?
  4. What happens if I don’t do anything?
  5. What are the costs?

More information is available on thechoosingwisely webpage.

Carers and families

Patients are welcome to bring a carer or family member with them to their appointment. If they would normally attend your appointments we would encourage you to ask them to be with you for telephone or telehealth appointments.

At the current time we ask that only one person accompany you to a face to face appointment to support safe physical distancing.

If you would like a carer or family member to be able to speak with us on your behalf, please ensure that their details are listed as next of kin and/or preferred contact. This can be updated by speaking to clerical staff at your appointment, using Manage My Care at any time or by contacting Outpatient Direct on 1300 855 275.

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

Transport

There are a number of ways to access RPH, including:

Outpatient clinic locations

The majority of RPH outpatient services are located in the central Outpatient Department in O Block, Goderich St. Additional outpatient services are also provided within speciality areas in the main hospital A block, floors 2-11.

Numerous supporting services are located within the hospital including pharmacy & pathology collection service (Path West) in O block and MRI and imaging services R Block.

The location of your outpatient appointment is decided by the type of care you need, as determined by your doctor or healthcare professional, and which healthcare professional is best to deliver that care.

You will receive a letter with details about your appointment. These details include location, date, time and contact details for your appointment. You can also view all your appointment information using the Manage My Care App

This information will be provided to you prior to your outpatient clinic appointment, so you can make necessary personal arrangements.

More information about outpatient services is available in the RPH-Outpatient-Appointment-Information-Booklet.

For directions to your outpatient clinic, please use the maps below or visit the enquiries desks located at the Victoria Square entrance to the hospital.

Our Map is : rph-map

Clinic Locations

Department

Location

How to Access

Block

A

Acute Medical Assessment

A Block, Level 5

Take orange lifts to level 5

A

Anaesthetics

O Block, Level 3

Navigate to 196 Goderich Street, see reception

O

Audiology

C Block, Level 4

Take blue lifts to level 4

C

B

Breast Service

R Block, Level 3

Navigate to R Block

R

C

Cardiac Rehabilitation

A Block, Level 4

Take orange lifts to level 4

A

Cardio Tech Service (CTECH)

A Block, Level 4

Take orange lifts to level 4

A

Cardiology

A Block, Level 4

Take orange lifts to level 4

A

Cardiometabolic

A Block, Level 4

Take orange lifts to level 4

A

Colo Rectal Surgery

O Block, Level 3 (Desk 3)

Navigate to 196 Goderich Street

O

Communicable Diseases

H Block, Level 4

Navigate to 44 Murray Street, take lifts to level 4

H

 

 

 

 

Continence Service

O Block, Level 3 (Desk 4) or

A Block Level 11

Navigate to 196 Goderich Street

Take orange lifts to Level 11

O

A

D

Dermatology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Dermatology – Outpatients

O Block, Level 3 (Desk 3)

Navigate to 196 Goderich Street

O

Diabetes – Medical Day Unit

A Block, Level 2

Take Purple lifts down to level 2

A

Diabetes – Outpatients

O Block, Lower Level 3

Navigate to 196 Goderich Street

O

Dietetics and Nutrition

A Block, Level 5

Take purple lifts to level 5

A

Dietetics and Nutrition – Outpatients

O Block, Level 3

Navigate to 196 Goderich Street, see reception

O

E

Ear, Nose and Throat

C Block, Level 4

Take blue lifts to level 4

C

Endocrinology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Endocrinology – Outpatients

O Block, Level 3 (Desk 3) or O Block, Lower Level 3

Navigate to 196 Goderich Street

O

G

Gastroenterology – Day Ward

A Block, Level 8

Take purple lifts to level 8

A

Gastroenterology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Gastroenterology – Outpatients

O Block, Level 3 (Desk 1 and 2)

Navigate to 196 Goderich Street

O

General Health Psych

O Block, Level 3 (Desk 1 and 2)

Navigate to 196 Goderich Street

O

 

 

 

 

General Medicine – Outpatients

O Block, Lower Level 3

Navigate to 196 Goderich Street

O

General Surgery

O Block, Level 3 (Desk 3 and 4)

Navigate to 196 Goderich Street

O

H

Haematology

A Block, Level 2

Take purple lifts to level 2

A

Hospital in the Home (HITH)

O Block, Level 3 (Desk 2)

Navigate to 196 Goderich Street

O

I

 

 

 

Immunology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Immunology – Outpatients

O Block, Level 3 (Desk 2)

Navigate to 196 Goderich Street

O

Infectious Medicine

O Block, Level 3 (Desk 2 and 3)

Navigate to 196 Goderich Street

O

L

 

 

 

 

Liver Service – Outpatients

O Block, Level 3 (Desk 1)

Navigate to 196 Goderich Street

O

M

Major Trauma Outcome

O Block, Level 3 (Desk 1, 2 or 3)

Navigate to 196 Goderich Street

O

Multidis Foot Ulcer

O Block, Lower Level 3

Navigate to 196 Goderich Street

O

N

Neuro Tech Service

A Block, Level 7

Take purple lifts to level 7

A

Neurogenetics

A Block, Level 7

Take orange lifts to level 8

A

Neurogenetics

A Block, Level 11

Take orange lifts to level 11

A

Neurology

A Block, Level 7

Take purple lifts to level 7

A

 

 

 

 

Neurology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Neurosurgery

O Block, Level 3 (Desk 1)

Navigate to 196 Goderich Street

O

Nuclear Medicine

R Block, Level 3

Navigate to R Block

R

O

Occupational Therapy

D Block, Level 2

Take blue lifts down to level 2

D

Occupational Therapy – Outpatients

O Block, Level 5

Navigate to 196 Goderich Street, take lifts to level 5

O

Oncology (Medical)

A Block, Level 2

Take purple lifts down to level 2

A

Ophthalmology

A Block, Level 7

Take purple lifts to level 7

A

 

 

 

 

Oral Surgery

A Block, Level 5

Take purple lifts to level 5

A

 

 

 

 

Orthopaedics and Orthopaedic Trauma

O Block, Level 3

Navigate to 196 Goderich Street, see reception

O

P

Pain Management

A Block, Level 11

Take orange lifts to level 11

A

Palliative Medicine

O Block, Level 3 (Desk 4)

Navigate to 196 Goderich Street

O

Pharmacy

O Block, Level 3

Navigate to 196 Goderich Street

O

 

 

 

Physiotherapy – Outpatients

C Block, Level 3

Navigate to C Block

C

Plastic Surgery

O Block, Level 5

Navigate to 196 Goderich Street, take lifts to level 5

O

Podiatry

O Block, Lower Level 3

Navigate to 196 Goderich Street

O

Pre Admission and Pre Anaesthetics

O Block, Level 3

Navigate to 196 Goderich Street, see reception

O

Psychiatry Adult (Inner City Mental Health)

I Block, 70 Murray Street

Navigate to 70 Murray Street

I

Pulmonary Physiology

A Block, Level 6

Take orange lifts to level 6

A

R

Radiology

R Block, Level 3

Navigate to R Block

R

Renal Medicine

A Block, Level 6

Take purple lifts to level 6

A

Renal Medicine – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Renal Medicine – Outpatients

O Block, Level 3 (Desk 1 and 4)

Navigate to 196 Goderich Street

O

Respiratory Medicine

A Block, Level 6

Take orange lifts to level 6

A

Respiratory Medicine – Outpatients

O Block, Level 3 (Desk 1 and 2)

Navigate to 196 Goderich Street

O

Rheumatology

O Block, Level 3 (Desk 1, 2 and 3)

Navigate to 196 Goderich Street

O

Rheumatology

A Block, Level 7

Take purple lifts to level 7

A

Rheumatology – Medical Day Unit

A Block, Level 2

Take purple lifts down to level 2

A

Rehabilitation in the Home (RITH)

O Block, Level 4

Navigate to 196 Goderich Street, see reception

O

S

Social Work

P Block, Level 3

Navigate to Victoria Square entrance

P

Social Work – Outpatients

O Block, Level 3 (Desk 2)

Navigate to 196 Goderich Street

O

Speech Pathology

O Block, Level 3

Navigate to 196 Goderich Street, see reception

O

Spinal and Scoliosis (Comprehensive Spinal)

A Block, Level 11

Take orange lifts to level 11

A

Spinal and Scoliosis – Outpatients

O Block, Level 3 (Desk 2, 3 and 4)

Navigate to 196 Goderich Street

O

Stomal Therapy

A Block, Level 5

Take purple lifts to level 5

A

U

Urology

A Block, Level 11

Take orange lifts to level 11

A

Urology – Outpatients

O Block, Level 3 (Desk 4)

Navigate to 196 Goderich Street

O

V

Vascular Surgery

O Block, Level 3 (Desk 3 and 4)

Navigate to 196 Goderich Street

O

Vascular Tech Service (VTECH)

R Block, Level 6

Take green lifts to level 6

R

W

Wounds and Dressings Management

O Block, Level 3 (Desk 4)

Navigate to 196 Goderich Street

O


 

RPH Outpatient Appointment Information Booklet

Cover of the RPH Outpatients information booklet - click to view the booklet.

Video Call

 

Video call

Patient Experience Survey

Have you recently attended an outpatient clinic appointment? Have your say and take our Patient Experience Survey now!

Contact us

Location:
Level 3, 196 Goderich Street
Wellington Street Campus
Phone: 9224 2244