Outpatients

Outpatient appointments are made after referral from General Practitioners (GP), other Doctors or following discharge from hospital for further treatment.

For more information about outpatient services available at Royal Perth Hospital (RPH), visit the service directory.

Catchment area

Image of catchment mapFor your information, the catchment map (PDF 400KB) outlines the suburb catchment areas for East Metropolitan Health Service (EMHS). The country areas that flow to EMHS are Kimberley, Pilbara and Wheatbelt.

Referral to a hospital for assessment and/or treatment is based around multiple criteria. These include:

  • Place of residence – most hospitals have catchments to help service people closer to home. For country patients, the residence of family with whom they will reside whilst attending appointments can be taken into consideration.
     
  • Age – children are only treated by some hospitals.
     
  • Hospital location of specialty services – some conditions need designated specialist services that are not available at all hospitals.

Please use this information to guide urgent referrals to the hospital servicing your patient's postcode, and inform your patients of these criteria when you are referring them for public hospital services via the Central Referral Service (more information below).

 

Central Referral Service

The WA Health Central Referral Service (external link) commenced on 24 February 2014. As of this date, all non-urgent GP referrals to doctor-led outpatient clinics at Royal Perth Hospital should be sent to the Central Referral Service.

Contact us

Fax: 1300 365 056
Email: centralreferralservice@health.wa.gov.au
MMEx Secure Messaging: central@mmex.gsmhn.com.au

Postal address:
Central Referral Service
PO Box 3462
Midland WA 6056

Routine outpatient referrals

All non-urgent GP referrals to doctor-led outpatient clinics at Royal Perth Hospital (RPH) should be sent to the Central Referral Service (external site).

Referrals are accepted on the letterhead of the GP, generated from your practice software or using an online referral form. The following patient information is required:

  • Date of birth
  • address
  • contact phone numbers
  • Medicare number (including expiry date)
  • patients maiden name
  • language requirements (interpreter)
  • current medication and allergy information
  • weight (particularly if over 120 kilograms)
  • copies of relevant investigations and reports
  • GP contact details.

Other information may also be helpful. This information includes:

Confused patients

When a patient has dementia, agreements are often made to have appointment details mailed to their carer or relative to arrange transport and ensure they attend. Please indicate if this applies in the ‘special needs’ section of the referral form.

Priority

Referrals are clinically prioritised as:

  • Urgent: Priority 1 (0 – 30 days)
  • Semi urgent: Priority 2 (31 – 90 days)
  • Routine: Priority 3 (91 – 365 days)

Unless specified by RPH staff, routine referrals can only be sent directly to:

For more information and further contact details, visit the WA Health GP website (external site).

Contact us

Fax: 1300 365 056
Email: centralreferralservice@health.wa.gov.au
MMEx Secure Messaging: central@mmex.gsmhn.com.au

Postal address:
Central Referral Service
PO Box 3462
Midland WA 6056

Useful links:

Excluded procedures outpatient referrals

While the WA Health Excluded Procedures precludes procedures performed for cosmetic or other non-medical reasons, procedures which meet an identified clinical need to improve the health of the patient may be undertaken in public hospitals. To avoid patients unnecessarily waiting for and attending appointments in cases where surgery cannot be offered at Royal Perth Hospital, referral criteria have been established for abdominal lipectomy, breast reduction, blepharoplasty, male circumcision, rhinoplasty and varicose veins.

Visit the referral criteria for each of the six WA Health excluded procedures page for more information.

Urgent outpatient referrals

For patients in the East Metropolitan Health Service's catchment (East Metropolitan suburbs (PDF 400KB) and the Kimberley, Pilbara and Wheatbelt) who require urgent referral to Royal Perth Hospital (RPH) outpatients, please contact the registrar or consultant of the specialty team required. They can be contacted by calling the RPH switchboard.

Contacting a registrar or consultant ensures that the specialist team is immediately aware of the referral, allowing them to make arrangements as soon as possible. These arrangements include:

  • interim treatment recommendations
  • further investigation prior to review.

Please check which number the accepting doctor would like you to fax the referral to as this will expedite the arrangements.

Please note who you spoke to and any instructions that you are given or appointments made on your referral.

Urgent outpatient referrals can be sent directly to:

Video Call

Video call provides access to a healthcare provider at Royal Perth Hospital (RPH) using a computer, smart phone or tablet device on the internet. The quality of the review is the same as visiting a doctor in the clinic. The video call is not recorded, however the doctor will make notes in the patient's medical record.

Specialties using video call

  1. Liver Service
  2. Gastroenterology
  3. Diabetes and Endocrinology
  4. Breast Service
  5. Infectious Diseases
  6. Immunology
  7. Plastic surgery
  8. Sexual Health
  9. Cardiology
  10. Psychology
  11. Neurology

For more information please visit the video call page or access the RPH Video Call brochure (PDF 1.6MB).

Outpatient Letters

Royal Perth Hospital (RPH) and Bentley Hospital commenced secure messaging to deliver most outpatient clinic letters to GPs in June 2021.

Key points:

  • If you currently receive secure electronic discharge summaries from Royal Perth Hospital, we have your correct details. No action is needed.
  • If your contact details or list of doctors working at your practice require checking or alteration, please telephone 9224 3673, fax: 9224 2348 or email on RPH.GPN.Coordinator@health.wa.gov.au
  • If we do not have secure messaging details and we have your fax number, we will fax the letter instead, because this will still reach you sooner than snail mail.
  • Where a letter appears to have been successfully transmitted by secure messaging or fax, a hard copy of that outpatient letter will NOT be mailed.
  • Where we do not have your secure messaging code or fax number or the letter is not able to be transmitted, the letter will be sent by post.
  • Letters from clinics that do not have this facility will continue to be mailed for now (unless manually faxed if urgent).
  • If you receive an outpatient letter for a patient who does not attend your practice, please contact the RPH Medical Typing Unit by telephone on 64775299, fax on 6477 5271 or by email on rph.clinicletters@health.wa.gov.au (include patient name, DoB, medical record number, speciality and date of letter).
  • Most RPH and Bentley outpatient letters as well as outpatient and inpatient pathology and imaging results are also now uploaded to the patient’s My Health Record.
  • Please check your patient’s My Health Record for information needed before requesting from medical records, pathology or imaging.
    For previous outpatient referral letters or results that are not available on the My Health Record, please contact the Health Records Management Department on Phone 9224 2071 or 9224 271 or Fax 9224 1125. A faxed request on the GP practice letterhead is preferred. The fax must include:
    • full patient name
    • date of birth
    • medical record number (if known)
    • information requirements
    • patient signature (not required if the requesting practice is listed on RPH systems as the patient's current GP).

Contact us

  • If your contact details or list of doctors working at your practice require checking or alteration:
    Phone: 9224 3673
    Fax: 9224 2348
    Email: RPH.GPN.Coordinator@health.wa.gov.au
  • If you receive an outpatient letter for a patient who does not attend your practice:
    Phone: 6477 5299
    Fax: 6477 5271
    Email: rph.clinicletters@health.wa.gov.au
  • For previous outpatient letters or results that are not available on the My Health Record, please contact the Health Records Management Department (as outlined above):
    Phone: 9224 2071 or 9224 271
    Fax: 9224 1125.