Communication

Discharge summaries completed for patients who have a My Health Record will be uploaded to their My Health Record unless they request otherwise.

Electronic discharge summaries can be sent from Royal Perth Hospital (RPH) to a patient’s nominated GP using secure electronic messaging or by fax. At this time RPH cannot reliably tell which summaries have been successfully received by other means, so a copy of each inpatient discharge summary will continue to be sent by mail even if you opt to also receive it electronically or by fax.

To enrol for electronic or faxed discharge summaries or to update your practice details, please email RPH.GPN.Coordinator@health.wa.gov.au, telephone 9224 3673 or fax 9224 2348 and provide the following information:

• your Practice details (including Practice name address, phone, fax)
• a list of all current GPs at your practice including their provider numbers
• your practice’s EDI code for secure electronic transmission, which can be obtained from your secure messaging provider.

Contact information

If you experience a problem with receiving discharge summaries electronically, please contact your secure messaging provider’s help desk in the first instance. For further assistance HealthLink can be contacted on 1800 125 036.

Communik8 is a summary of an emergency presentation that is faxed to the patients nominated GP.

The notification provides information about:

• attendance
• treatment provided
• future care plans

Contact us

Phone: 9224 3673
Fax: 9224 2348
Email: RPH.GPN.Coordinator@health.wa.gov.au

"GP Notify” is the system RPH uses to send GPs automated notifications about their patient’s admission, discharge or death by fax or email.

The RPH “GP Notify” system had to be turned off on 15 September 2021 due to technical problems causing multiple duplicate notifications to be sent. A solution is still under investigation.

Other communications such as discharge summaries or outpatient letters are NOT affected by GP Notify being out of action and will continue as usual.

RPH apologises for any inconvenience to practices who received duplicate notifications and/or for lack of notifications until a solution is identified.

If your contact details change or you wish to change preferences, notify the GP Notify Coordinator. Please note that GPs are responsible for ensuring their details are correct and ensuring fax machines or computer systems provide adequate privacy after transmission.

Contact us

Phone: 9224 3673
Fax: 9224 2348
Email: RPH.GPN.Coordinator@health.wa.gov.au

Royal Perth Hospital (RPH) and Bentley Hospital commenced secure messaging to deliver most outpatient clinic letters to GPs in June 2021.

Key points:

• If you currently receive secure electronic discharge summaries from Royal Perth Hospital, we have your correct details. No action is needed.
• If your contact details or list of doctors working at your practice require checking or alteration, please telephone 9224 3673, fax: 9224 2348 or email on RPH.GPN.Coordinator@health.wa.gov.au
• If we do not have secure messaging details and we have your fax number, we will fax the letter instead, because this will still reach you sooner than snail mail.
• Where a letter appears to have been successfully transmitted by secure messaging or fax, a hard copy of that outpatient letter will NOT be mailed.
• Where we do not have your secure messaging code or fax number or the letter is not able to be transmitted, the letter will be sent by post.
• Letters from clinics that do not have this facility will continue to be mailed for now (unless manually faxed if urgent).
• If you receive an outpatient letter for a patient who does not attend your practice, please contact the RPH Medical Typing Unit by telephone on 64775299, fax on 6477 5271 or by email on rph.clinicletters@health.wa.gov.au (include patient name, DoB, medical record number, speciality and date of letter).
• Most RPH and Bentley outpatient letters as well as outpatient and inpatient pathology and imaging results are also now uploaded to the patient’s My Health Record.
Please check your patient’s My Health Record for information needed before requesting from medical records, pathology or imaging.
For previous outpatient referral letters or results that are not available on the My Health Record, please contact the Health Records Management Department on Phone 9224 2071 or 9224 271 or Fax 9224 1125. A faxed request on the GP practice letterhead is preferred. The fax must include:
• full patient name
• date of birth
• medical record number (if known)
• information requirements
• patient signature (not required if the requesting practice is listed on RPH systems as the patient's current GP).

Contact us

• If your contact details or list of doctors working at your practice require checking or alteration:
  Phone: 9224 3673
  Fax: 9224 2348
  Email: RPH.GPN.Coordinator@health.wa.gov.au
• If you receive an outpatient letter for a patient who does not attend your practice:
  Phone: 6477 5299
  Fax: 6477 5271
  Email: rph.clinicletters@health.wa.gov.au
• For previous outpatient letters or results that are not available on the My Health Record, please contact the Health Records Management Department (as outlined above):
  Phone: 9224 2071 or 9224 271
  Fax: 9224 1125.